OUR AGREEMENT FOR YOUR PACKAGE HOLIDAY IN THE UK

1. Our Details

Your package holiday booking is with Miki Travel Limited, Company Number 01509274, our Registered Office is Vintners’ Place, 68 Upper Thames Street, London EC4V 3BJ. 

2. Terms and Conditions

 

When you book your holiday you are guaranteeing that you are aged 18 or over and have the authority to book for and accept on behalf of all persons named on the booking confirmation these terms and conditions. Anyone aged under 18 on your holiday must be accompanied by an adult. You are directly responsible to Miki Travel Limited for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds.

These terms and conditions along with the relevant details in the booking confirmation set out the entire agreement between us for your holiday. Please spend some time reading these terms and conditions. 

3. Your Booking

You must ensure all information you give us in your booking form is correct. If you are not self-reliant or have reduced mobility (like finding it hard to walk 500 metres) you must tell us before you book. If these changes, tell us at least 48 hours before your holiday.

We will use the personal data you give us in line with our Privacy Notice.

A binding agreement between all persons named on the booking confirmation and Miki Travel Limited will exist as soon as we issue our booking confirmation which details exactly what is booked for you. You must pass on any information we give you to everyone travelling.

Please check your booking confirmation carefully. 

4. The Price of Your Holiday and Payment

When you book your holiday, you must pay in full. If you do not, we can cancel your holiday and you could be liable to pay cancellation charges as set out in clause 5 below.

Mistakes can happen, so if any price on your booking confirmation, our website or our booking systems is obviously wrong, a booking made based on that price will not be valid, we can cancel it and refund you unless you want to pay the correct price.

5. If You Cancel Your Holiday

To cancel your holiday, you must tell us as soon as possible in writing by email to mikieurope@group-miki.com quoting your holiday reference number and confirming that you want to cancel.  If you booked using a travel agent, that agent must tell us. Your cancellation will only be effective when that email is received by us. 

You must pay a cancellation fee which covers our administration costs and compensates us for the risk that we do not resell your holiday. The fee is based upon how long before your holiday you tell us you want to cancel and is a percentage of the total price of your holiday. 

Period before departure in which we receive your cancellation

Cancellation charge

More than 30 days £25

Between 15 and 30 days 20% of holiday cost 

Between 7 and 14 days 50% of holiday cost 

Less than 6 days 100% of holiday cost

We may not be able to refund elements of your holiday if they are added extras.

Note: If the reason for your cancellation is covered under the terms of your own travel insurance policy, you may be able to reclaim these charges. Claims must be made directly to the insurance company concerned.

You can cancel your booking without paying cancellation charges before the start of the holiday if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances (see ‘Unavoidable and Extraordinary Circumstances’ below). In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund.  

6. If You Change Your Holiday

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will endeavour to make these changes but it may not always be possible. All requests for amendments must be notified to us in writing by you or your travel agent by email to mikieurope@group-miki.com quoting your holiday reference number and confirming the changes you require. You will be asked to pay an administration charge of £25 per person per change, and any further cost we incur in making this alteration.  You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. 

Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. 

You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing by email to mikieurope@group-miki.com as soon as possible and no later than 7 days before departure and our £25 administration charge will still apply. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.

7. If We Cancel Your Holiday

We reserve the right to cancel your holiday. Once we have issued the booking confirmation, we will not cancel except for failure to pay any amounts due, due to unavoidable and extraordinary circumstances or because the minimum number required for the package holiday to go ahead hasn’t been reached. The minimum number required is 15 persons and the time limit for us to tell you if the holiday has to be cancelled because the minimum number is not met is:  (i) in the case of trips lasting more than 6 days, 20 days before the start of the holiday ; (ii) in the case of trips lasting between 2 and 6 days, 7 days before the start of the holiday; (iii) in the case of trips lasting less than 2 days, 48 hours before the start of the holiday.

 

Except where we cancel because you haven’t paid any amounts due, you can have a refund or accept a replacement holiday from us of a similar standard and price if we can offer you one and we’ll also pay the compensation shown below (unless we have cancelled because you haven’t paid your balance on time or because of unavoidable and extraordinary circumstances or due to the minimum number required for the package holiday to go ahead not being reached ) and we’ll refund the difference if the replacement holiday is of a lower price.

Period before departure in Amount you will receive from us which we notify you

 

More than 30 days £0

Between 15 to 30 days £25

Between 7 to 14 days £50

Less than 6 days £100

8. If We Change Your Holiday

We try and avoid changes but we sometimes have to make changes after bookings have been confirmed. 

Most changes are minor in nature and we consider they do not significantly alter the holiday you have booked. Examples of a minor change are: an itinerary/excursion change such as change of day, destination or transport method, a change of accommodation to a similar or better standard, removal or closure of a hotel facility, a change of pick up point to an alternative within a reasonable travel distance of your original one.

Occasionally we have to make a significant change to your holiday. Examples of a significant change are: change of outward departure point to one which is not within a reasonable travel distance from your original one, a change of destination unless it remains in a suitable location for our tour itinerary, a significant change in itinerary, a change of departure or return time by more than 12 hours, a change of accommodation to that of a lower category for the whole or the majority of your holiday.

If a significant change becomes necessary, we will inform you as soon as is reasonably possible if there is time before your departure. When a significant change occurs before your departure you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us (we will refund any price difference if alternative is of a lower value) or cancelling your holiday and receiving a full refund of all monies paid. 

If we make a major change, we will also pay compensation based on the rates and timescales set out in clause 7, unless the change is because of unavoidable and extraordinary circumstances. Any compensation payable is based upon how many days before your holiday departure we tell you about a major change. 

9.  Unavoidable and Extraordinary Circumstances

This means events beyond the control of a party, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples of events beyond our control are: war, threat of war, riots, civil disturbances, terrorist activity or its consequences, industrial disputes, natural or nuclear disasters, fire, health risks, pandemics, unavoidable and unforeseeable technical problems with transport, closed or congested roads, actual or potential severe weather conditions, the imposition of sanctions or other Governmental action and any other similar events.

10. Your Responsibilities and Conduct

You should ensure that you are fit to travel and observe all UK government Covid 19 restrictions. In the unlikely event you become ill on holiday, you must follow procedures as laid down by applicable law and those of the hotel. We will not be liable for the loss of enjoyment of the holiday.

Only you can use your accommodation. You must not let anyone else stay there. You are responsible for any damage to your accommodation or its contents during your holiday.

Seating on coaches cannot be assigned in advance. Smoking is prohibited on all coaches. Passengers are responsible for loading and managing luggage brought onto the bus (including the luggage compartment). Drivers and guides will not undertake porter services. Passengers are responsible for their own personal belongings. Please do not leave valuable items on the coach as we will not be liable for any loss or damage.  

We will not delay the departure of the coach if you arrive late at your departure point or at advised times on excursions days. We are not liable for any loss or expense suffered by passengers because they arrive late.

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

We reserve the unconditional right to terminate a holiday should it be our, or our representative’s, reasonable opinion that your behaviour is likely to cause distress, danger, offence or damage to others. Our responsibilities to you will cease at such a termination. We will not be responsible for your return travel arrangements and will not pay compensation, costs or refunds for the curtailment of your holiday or any member of your party who cannot or does not wish to travel without you.

11. Our Liability to You

You benefit from the rights applying to packages under The Package Travel and Linked Travel Arrangements Regulations 2018. We are responsible for all the travel services included in your holiday being provided to a reasonable standard. If any of them is not provided as we agreed, we’ll pay you compensation, appropriate, unless it’s due to unavoidable and extraordinary circumstances, is your fault or is caused by a third party.

If you are in difficulty on your holiday, we will help by providing information on health services, local authorities, and consular assistance. We will help you make phone calls, send emails, or make alternative travel arrangements. You must pay any costs we incur if the difficulty is your fault.

Our liability, except in cases involving death, injury, or illness, shall be limited to a maximum of three times the cost of your holiday. Our liability will also be limited in accordance with and/or in an identical manner to

a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and 

b) Any relevant international convention such as, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.  

You can ask for copies of the travel service contractual terms, or the international conventions, from mikieurope@group-miki.com

12. Protecting your money

We provide full financial protection for our package holidays by way of a bond held by ABTA – The Travel Association, 30 Park Street, London, SE1 9EQ, www.abta.com. You agree to accept that in the event of our insolvency ABTA may arrange for the services you have bought to continue, or for a suitable alternative to be provided at the same cost as your original booking. You also agree to accept that in circumstances where the travel service supplier provides the services you have bought, you agree to pay any outstanding sum under your contract with us to that alternative travel service provider. However, you also agree that in some cases the services will not be provided, in which case you will be entitled to make a claim under ABTA’s Scheme of Protection (or your payment card issuer where applicable) for a refund of the monies you have paid.

13. Complaints and Personal Injury

It is very rare for things to go wrong but if they do you must tell the supplier in question (e.g. the hotel) and our representative straight away so they can solve the issue. If our representative is not available, you should contact mikieurope@group-miki.com. If you are still not satisfied, contact mikieurope@group-miki.com within 28 days of coming home so we can investigate properly.

If anyone travelling suffers injury, illness or death because of the services provided as part of your holiday, you must tell us via mikieurope@group-miki.com or 07788584986 and the supplier involved about it and complete a report at the time. After your holiday you can contact mikieurope@group-miki.com. It must be no more than 3 months after you come home so we can investigate properly

If you fail to follow the requirement to report your complaint or personal injury in resort and within these timescales, we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. 

Miki Travel Ltd is a Member of ABTA with membership number 44314. ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

We usually solve any issues but if we do not, we can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Go to www.abta.com to use ABTA’s simple procedure.

Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com

14. Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday and which are not included in your booking confirmation are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. 

15. Travel Agents

All monies you pay to the travel agent are held by him on our behalf at all times.

16. Law and jurisdiction

This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.